Great customer service, and quick. Always a good experience with Enterprise. Last month we visited the east coast with my husband's family and used another rental company which was a huge mistake - they were extremely rude, I will always spend a little extra for better and friendlier service but in this case it was also more expensive.
My flight from Nashville to Burbank was pushed from 8:00 am to 2:00 pm putting me into Burbank 6 hrs. late, worn out and frustrated. When I finally arrived at the Enterprise Kiosk (yes, it is a LONG way from debarking the plane to the rental, but so are all of the other rentals and I knew this ahead of time from other reviews) there were two other couples ahead of me. Each was having different problems being addressed by the two agents present. I mention this, because the agents were both very calm and respectful to these clients. One couple had, had a problem with a tire and the other, two younger guys, could not understand why they could not pay for a rental with their debit card and could not produce evidence that they had a return flight. (Enterprise rules specifically address this in their guidelines for debit cards). As I was waiting my turn, another agent came in, quickly surveyed the situation and asked if he could help me. He was able to pull up my info and then remarked “I can see your flight was delayed, it’s been a rough day for you hasn’t it”? I said yes, and handed him my debit card along w/ my flight information showing my return trip. I had no problem using the card. He took me to the garage and allowed me to choose any vehicle I wanted, a beautiful up-graded Buick Envision w/ all the “bells and whistles”, wished me a great trip and I was off.
Very easy to rent a car at this location. You get to pick your car out of numerous choices. Easy to exit the facility. Bob Hope is a great airport to fly into. A bit of a walk from the terminal, but the rental process could not have been easier.
All the people at Enterprise were great. There was an issue about paying with a debit card instead of a credit card, and the young lady at the counter was very helpful about that, patiently waiting till I could show her return flight confirmation, and then the debit card was no problem. But there were two issues: this was our first time renting at this Enterprise, and their desk at the 'Consolidated Car Rental Facility' is a long, long, long walk away from the terminal, especially in 90+ F. Also, the 'new' Nissan Sentra they rented us had adhesive tape marks where the doors and trunk had been taped shut (during shipment?). Apparently they'd washed the new Nissan without removing the tape first, and then when they did remove the tape, the adhesive had degraded and stuck to the paint. Otherwise, no complaints - good value, great service!
This kind of service has propelled Enterprise to its high level of stature in the crowded field of auto rentals. Courteous, efficient, well-trained, and eager to serve staff...what else could you want?
When I returned, the service was just as good. I said something about not having tram service, and the lady checking me in ask if I would like a ride to the terminal. I said yes, as I had several pieces of luggage and my grandson w/ me. She had me leave the luggage in the car and called another attendant to come drive us to the terminal. This was above and beyond. Dealing w/ tired and frustrated customers is a hard job, and I wish I had all of the names to let Enterprise know that they do have exceptional employees. I don’t so this is the only way I can sing their praises.
This is the second time I have rented from Enterprise. The first time was at the Portland, OR airport and this time at the Burbank, CA airport. Both times I have had excellent customer service. This review is for the Burbank, CA location.
With Enterprise, if you have a problem with the rental car process, their employees are empowered to make things right...no red tape. Very few companies in the United States run on the premise that the EMPLOYEES are the company!
Can't say enough good things about Enterprise. Every rental company's new car fleets are pretty much the same, but Enterprise's secret is their fleet of humans.
For over 15 years they have been our first choice car rental company, and our rental experience at the Hollywood Burbank Airport left another GOOD taste in our mouths. Kudos, Enterprise!
Enterprise Rent A Car is a US Car Rental based in Burbank, California. Enterprise Rent A Car is located at 2501 N Hollywood Way #8, Burbank, CA 91505, USA.
Please contact with Enterprise Rent A Car using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Enterprise Rent A Car opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.